Terms & Conditions
Global Drop-Ship Program — Site and Program Terms & Conditions
(Effective date: 29 May 2025)
(Effective date: 29 May 2025)
These Terms & Conditions (“Terms”) govern every purchase placed through the MyBrand Promo (“MyBrand,” “we,” “our,” “us”) global drop‑ship webstore for delivery to the following countries:
Germany | Great Britain | France | Italy | Spain | Poland | Romania | Netherlands | Belgium | Sweden
By submitting an order, the purchasing entity (“Client,” “you,” “your”) acknowledges and agrees to all obligations herein.
Term | Meaning |
Importer of Record (IOR) | Responsible for all import filings and payment of duties/taxes, either directly or via a licensed customs broker. By placing an order, Client’s Named and In-Country Distributor assumes IOR status. |
Products | Refrigeration units, point-of-sale displays, and promotional items listed on the webstore page. Product specifications, harmonized tariff codes (HS), and certifications are provided for each SKU at the point of sale. |
MyBrand Will … | Client and Client’s Designated IOR Will … |
• Collect all orders through the e-commerce site. • Arrange and manage logistics to Client’s stated delivery address via our global freight partners, excluding customs clearance activities and all obligations reserved to the Importer of Record (IOR). • Confirm each SKU meets applicable in-country product-safety, electrical, environmental, and labeling requirements (“Product Compliance”). • List the World Customs Organization (WCO) 6-digit Harmonized System (HS) code for each item in the online description. • Provide post-sale customer-service support during standard business hours. | • Client responsibilities – Provide the distribution plan and full IOR and Broker details (company name, VAT/EORI or other importer ID, contact, phone, email, ship-to address). • IOR responsibilities (Client’s named in-country distributor) |
Stage | Key Activities | Standard Timing* |
1. Program Setup & Data Collection | Collect all required data to launch each campaign: product specifications, destination countries, customs-broker details, and Importer-of-Record credentials. MyBrand confirms distribution plan, in-country compliance, and country-specific artwork/label requirements. We will also conduct a country-risk assessment—including piracy corridors, terrorism, political instability, and sanctions—and will not activate any country deemed high-risk without prior notification to and agreement from Client. New countries or products require 2–4 weeks setup. | ≈ 2–4 weeks (variable) |
2. Order Window | Webstore open for order collection. | Default 2 weeks (campaign-specific) |
3. Order Review | MyBrand and Global Program Director review orders and coordinate distribution prior to freight quoting. Ensure quantity thresholds are met and establish an in-country refrigeration defective program based on volume. | Timeline dependent on Global Program Director |
4. Freight Quote & Approval | MyBrand issues consolidated freight quote within after Order Review (up to 7 days where routing is complex).• Global manager approves quote. | 3–7 business days |
5. Payment | Client settles product + freight invoice. Sazerac Purchase Order No. Collected during Order Window. | Client-dependent |
6. Production | Manufacturing of all SKUs and final production proof approvals submitted to client | ≈ 45 calendar days |
7. Export Consolidation | Book vessel/flight, stage cargo at port/airport. | 1–2 weeks |
8. International Transit | Ocean: 18–45 days by destination.Air (when used): 3–8 days. | Country-specific |
9. Customs & Final-Mile | Client’s Named IOR and/or broker clears customs and arranges for local delivery | 5–7 days |
Overall Door-to-Door (Payment → Delivery) | ≈ 30–60 days | |
Campaign End-to-End (Program Setup → Delivery) | ≈ 90–120 days |
*Timing is indicative; actual lead-times may vary due to holidays, capacity, regulatory changes, or delays in required manager approvals. All timelines commence only after the necessary approvals are given.
Split Shipments: Items within a single order may originate from different manufacturing locations and, as a result, will be dispatched in multiple consignments that may arrive on different days based on individual lead-times, routes, and customs processing. Tracking details will be supplied for each consignment as soon as they are generated.
All timelines are estimates and commence only after (a) full payment of product invoice and (b) completion of IOR onboarding in the destination country.
- Client’s Named IOR is liable for all import charges.
- Client’s Named IOR to appoint its own broker, Must ensure their broker engages with our logistics partner no later than seven (7) days before estimated port arrival; delays or storage fees caused by broker inaction rest with Client.
- MyBrand’s provided 6-digit HS code is indicative only; the Client’s named IOR and/or its customs broker must confirm and declare the final tariff classification using the appropriate in-country schedule (e.g., CN/TARIC, UKGT) and accept any consequences of misclassification.
MyBrand warrants that Products hold the certifications listed on the product page and that in-country certifications are obtained prior to distribution (e.g., CE, ETL, RoHS).
- Title and risk of loss transfer to Client when goods are delivered to the first carrier at origin (Incoterm 2020: DAP – Delivered at Place, customs duties & taxes unpaid, unless otherwise agreed).
- MyBrand covers in-transit cargo insurance up to the declared invoice value. Freight loss or damage claims are governed by the freight carrier’s published claim criteria, procedures, and deadlines. Client’s named in-country distributor (as consignee/IOR) must (i) note visible damage on the delivery receipt, (ii) photograph the packaging and product, and (iii) provide all requested documentation (packing list, delivery note, photos, and any additional evidence) to MyBrand within the carrier’s filing window (typically 7 days for damage and 14 days from estimated arrival for loss). Failure to supply timely and complete data may invalidate the claim and release MyBrand from any liability for the loss. Replacement units will be scheduled for production and shipment only after MyBrand has received and reviewed all required freight-claim documentation sufficient to file the claim; once the documentation is confirmed, the replacement will be slotted into the next available shipment cycle.
- Manufacturing-defect warranty: 12 months from delivery.
- Chiller Warranty and Replacement Requests are available by electronic submission via the Chiller Replacement Request web form – link
- For refrigeration units, replacements are consolidated with the next scheduled outbound shipment to that country. A credit or refund may be issued, at MyBrand’s discretion, if no future shipment is scheduled within 90 days.
Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., natural disaster, strikes, war, government action, pandemic-related restrictions).
To the fullest extent permitted by law, MyBrand’s aggregate liability arising out of any order shall not exceed the amounts actually paid by Client for the affected Products. We are not liable for indirect, incidental, or consequential damages (loss of profit, business interruption, etc.).
These Terms are governed by the laws of Kentucky and in accordance with the Sazerac Supply Agreement.
By submitting an order through the e-commerce site, Client acknowledges that it has read, understood, and agrees to be bound by these Terms & Conditions.
E‑mail ecommerce@mybrandpromo.com or call +1 314‑432‑3020 (Mon‑Fri, 08:00‑17:00 CST).